Terms & Conditions
TERMS & CONDITIONS
These terms and conditions apply to all usage by online visitors and orders placed by customers of lucasandlilli.com. By accepting these terms and conditions, you enter into an agreement with Lucas & Lilli, Co Dublin, Ireland (hereafter Lucas & Lilli).
It’s the buyers obligation to accept and take notice of the terms and conditions before placing an order. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. Lucas & Lilli reserve the right to modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless required by law.
2. APPLICABLE LAW
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by applicable Swedish law. As Lucas & Lilli may modify or amend these Terms and Conditions at any moment, you are asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
3. OWNERSHIP OF RIGHTS
All rights, including copyrights at lucasandlilli.com remain with Lucas & Lilli and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
Before proceeding to payment, you can review your order, including your total price inclusive of VAT and shipping charges, and make changes if needed. You are bound by your order from the moment you confirm the order and the terms and conditions thereby stipulated have been fulfilled. This occurs once the order has been submitted and payment is confirmed. Please note that the order will not be valid if Lucas & Lilli cannot confirm the billing and shipping address(es) that you provide. Once you have confirmed your order you will receive an immediate online confirmation on your screen at the end of the checkout, as well as a digital order confirmation via email. This confirmation is a receipt of your order online. A digital delivery note is sent via email when your order is shipped. This is a confirmation of your delivery. We only sell items that we have in stock. Garments may sell out during the shopping session, and stock availability will be updated once you reach the checkout. We cannot guarantee item availability online or in our stores via the website as some garments that can be seen online are only available, or may be sold out, in selected stores. In certain collections you can order a maximum number of products and we reserve the right to change your order if the maximum number has been breached. We reserve the right to alter/change/cancel an order in the event that stock levels have been incorrectly displayed by the time of the order placement. All product information displayed on lucasandlilli.com are subject to change.
4.1 Terms and conditions for offer "3 for 2"
The offer 3 for 2 - is only applicable on selected items. When you add three items you automatically get the least expensive item for free. If you choose to return the item that was free of charge you don't get any refund. If you choose to return a product you have paid for, but choose to keep the item that was free you no longer fill the criteria for the 3 for 2 offer and will be charged for the free item. This means that we will refund the difference between the free item and the item that you return. The offer can not be combined with other rebates and/or offers. In the event of Pre Orders or if a product is out of stock we reserve the right to manually cancel the affected order. We will in these cases inform you of which item that can not be delivered. When we cancel you order the remaining goods that were available (of applicable) will go back in stock which means that a new order can be placed.
6. DELIVERY & FREIGHT
The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Lucas & Lilli will dispatch the approved orders within 5-10 days (Monday-Friday) or as quickly as possible and in the order that they have been received. Exceptions to this may occur during Pre Orders, releases, inventory management, bank holidays and sale periods when handling may take more time. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Delivery times are dependent on the country where goods are shipped to and the choice of freight method. Lucas & Lilli is not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially dispatched due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option to terminate the agreement, free of charge. Lucas & Lilli will refund the consumer in full, at the latest within 30 days after termination.
6.1 Shipping destinations and shipping fees
Shipping fees are specified in € (Euro) will be displayed in checkout before the final payment step. Actual freight cost are dependent on the country where goods are shipped to, the choice of freight method and the weight of the order. The price will be displayed in checkout before the final payment step. We currently use TNT/ FedEx as our forward shipping partners.
6.2 Uncollected packages
Lucas & Lilli will not pay shipping for uncollected packages. Customers will be charged with the cost of return freight and administrative fees.
6.3 Delivery charges
Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Orders to Norway and the United States are subject to the following delivery terms: Delivery Duty Paid, including taxes and duty to you as a recipient of packages. Lucas & Lilli ships your package according to Incoterm Delivery At Place (DAP). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered by the customer in order for the package to clear customs. Please contact your local authorities for more information.
In the delivery note for your order you will receive a tracking-link via our partner TNT/FedEx that is connected to your local forwarding agent. This link will provide you with information on the status of your order in terms of delivery. Lucas & Lilli is not responsible for faulty information provided by local forwarding agents.
6.5 Damaged goods/missing items
If you as a customer upon receiving your goods acknowledge that the shipment is visibly damaged from transportation you have the responsibility to report this to the local forwarding agent (TNT/Fedex), this goes for both pick-up and home deliveries. If you as a customer upon unboxing your order acknowledge that the goods are damaged or that items are missing, you are responsible to contact Lucas & Lilli’s customer service within 7 from delivery with your order number and shipment number from your local forwarding agent. The economic responsibility is yours if products are damaged or missing during the return transport.
6.6 Faulty goods/information
If a situation occurs where the customer receives wrong and/or duplicate order(s) Lucas & Lilli reserves its right to get back all products in its original condition. The customer has to return it to Lucas & Lilli within 14 days of delivery with no exceptions. Lucas & Lilli will compensate the cost of shipping. At the event of products being sold due to incorrect pricing caused by technical problems and/or mistakes by personnel of Lucas & Lilli we reserve the right to cancel the order, refund the money and inform the customer of the situation.
7. CANCELLATION AND RIGHT OF RETURN
As a customer within EU you have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any Lucas & Lilli labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. As a customer outside EU you have the right to cancel your purchases without giving any reason within a period of 30 calendar days after the day of delivery of the goods.
If you acknowledge a production error the goods can be returned against a valid receipt and/or order confirmation. For faulty items Lucas & Lilli will make a full refund to you, including for return shipping, as soon as possible. Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, Lucas & Lilli will offer to repair faulty items. If it cannot be repaired or the same product is not available for re-order, you are entitled to a full refund including cost of shipping and return.
7.2. Changes to placed orders
Once your order has been placed and you have received an order confirmation email, we will begin handling your order. At this point you may not make any changes to your order. If there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to immediately contact Lucas & Lilli. Lucas & Lilli is not responsible for goods sent to an erroneous and/or incorrect address submitted by customers.
7.3 Exchange of goods
If customers wish to exchange goods in an already delivered order, whereby for example the wrong size has been ordered, we ask customers to return the goods wished to be exchanged and place an new order with the correct item(s). In the event of questions or assistance please contact our customer service.
8. FORCE MAJEURE
In case of force majeure, all obligations contracted by lucasandlilli.com are procrastinated. In this case the contract between you and Lucas & Lilli can be partially or fully terminated by yourself or by Lucas & Lilli. With force majeure we refer to the event(s) of natural disasters, war, strikes, revolution, riot, import/export lockout and/or blockage, transportation interference, failure of electricity, telephone or internet service and/or disease whether this strikes us as an organization or one of our suppliers direct or indirect.
Lucas & Lilli holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services. Lucas & Lilli reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.