Privacy Policy

🐴 Lucas & Lilli Privacy Policy

This Privacy Policy describes how Lucas & Lilli, operating via lucasandlilli.com (the “Site” or “we”), collects, uses, and shares your personal information when you visit or make a purchase on our website.

Contact

For questions, more information about our practices, or to make a complaint, please contact us by email at info@lucasandlilli.com.
Alternatively, you can reach us by mail at:

Lucas & Lilli, 3 Pebble Lane, Ulverton Rd, Dalkey, Co Dublin, Ireland, A96 EP26.

Collecting Personal Information

When you interact with our Site, we collect:

  • Device Information (e.g., browser version, IP address, time zone, cookies, pages visited) to ensure the Site works for you and to help us analyze and improve usage.

  • Order Information (e.g., name, billing/shipping address, payment details, email, phone number) to fulfill your order, process payment, arrange shipping, and communicate with you about purchases or inquiries.

  • Customer Support Details (e.g., messages or details you provide during support requests).

For each type of information, we note the purpose, source, and any third-party sharing (e.g., Shopify, payment processors, shipping services).

Minors

Our Site is not intended for individuals under 16 years. We do not knowingly collect personal information from children. If you believe a minor has shared information with us, please contact us at info@lucasandlilli.com to request deletion.

Sharing Personal Information

We share your personal information with trusted service providers who assist us in running our business (e.g. Shopify, payment processors, mailing services). We may also disclose information to comply with laws or protect our legal rights.

Behavioural Advertising (Optional)

We may use information (such as customer activity and purchases) to deliver targeted ads or marketing communications. This may involve:

  • Tools like Google Analytics to analyze site usage (you can view their privacy policy and opt-out here: google.com/privacy / google.com/dlpage/gaoptout).

  • Sharing activity data with advertising partners to tailor promotions across platforms (e.g. through Facebook Ads, Google Ads, or Shopify Audiences).

To opt out, please follow the instructions provided by these services (e.g., Facebook ad settings, Google Ads preferences, or the Digital Advertising Alliance portal: optout.aboutads.info).

Using Personal Information

We use your data to:

  • Deliver products and services.

  • Process orders, payments, and shipping.

  • Keep you informed about your orders, promotions, or updates (only if you’ve chosen to receive those).

Lawful Basis (EEA / GDPR)

If you reside within the European Economic Area (EEA), we process your personal information under GDPR lawful bases such as:

  • Your consent

  • Performing our contract with you

  • Fulfilling legal obligations

  • Pursuing legitimate interests that do not override your rights

You may withdraw consent or object to processing at any time by contacting us.

Data Retention

We retain your personal data for as long as necessary to complete your order and fulfill our legal or business obligations. If you request erasure, we will remove your data unless legally required to retain it.

Automated Decision‑Making

Our processor, Shopify, uses limited automated decisions (e.g. fraud screening) to protect transactions. These systems temporarily restrict suspicious IP addresses or payment attempts. We do not engage in fully automated decision‑making that significantly affects individuals.

CCPA / California Residents (Optional)

Under the California Consumer Privacy Act, you have the right to know, access, delete, or opt out of the sale of your personal information if applicable. If using services such as Shopify Audiences, your purchase history or email address may be shared with advertising partners. You may opt out as described above.

Cookies

We use cookies to enhance site functionality and analyse usage. Our cookie types include:

  • Necessary cookies for store operation (e.g. _shopify_session, cart, checkout).

  • Performance and analytics cookies (e.g. _shopify_ga, _landing_page, _orig_referrer).

Session cookies expire when you close your browser session. Persistent cookies stay for longer (few minutes to several years). You can manage cookie settings in your browser or through tools like allaboutcookies.org.

Blocking cookies may impair functionality of our Site.

Do Not Track

We do not change our data collection or usage practices if “Do Not Track” is enabled in your browser, as industry standards remain inconsistent.

Changes to This Policy

We may update this Privacy Policy periodically for legal, operational, or compliance reasons. We encourage you to revisit it occasionally for the latest version.

Complaints

To file a complaint, contact us via info@lucasandlilli.com or postal address above. If unsatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction (e.g., the ICO in the UK or Ireland).