FAQ

Frequently asked questions

What are Pre Orders?

You can Pre Order products on Lucas & Lilli before their official release date. That way you are guaranteed to recieve a new product that is in demand. To purchase a Pre Order add the product to your cart and check out the same way you would buy a product on another store.



Will I get charged for my Pre Order?

In most instances you pay for your Pre Order in advance of recieving it. You will be emailed once you checkout with your reciept of payment.



When will I get my Pre Order?

We hope to have all Pre Orders completed between December - January 2019. We can not guarantee Christmas delivery.



Can I cancel my Pre Order?

You can cancel your order up to 14 days before the Pre Order release date. Email us on info@lucasandlilli.com for more details.